Privacy Policy

This page explains how we collect, use, disclose, and protect information that applies to our service, and your choices about the collection and use of your information.

This privacy policy was last modified on January 2020.

Welcome to AR Workflow, an online and mobile service from OnTrack Financial, Inc. (“AR Workflow,” “we,” or “us”). Capitalized terms that are not defined in this Privacy Policy have the meaning given them in our Terms of Use.

For certain disclosures under the California Consumer Privacy Act, please visit Additional California Privacy Disclosures.

How we collect and use information

We collect the following types of information about you:

We ask for certain information such as your first and last name, home address, phone number, email address, photograph of yourself, or if you correspond with us. You may also provide us with photographs related to your use of the Service. You will need to provide your financial information for purposes of processing a transaction on or through the Service. We may also retain any messages you send through the Service and may collect information you provide in User Content you post to the Service such as Pro ratings and comments. We use this information to operate, maintain, and provide to you the features and functionality of the Service, as is further described below.

Information you provide us directly as a User

If you create a user account with AR Workflow, you have the opportunity to vide additional information (“Service Data”) such as your business name, logo, photograph of yourself, credentials and qualifications, service work data, licenses, year of business establishment, as well as links to your personal web site, if you have one. You will need to provide your financial information for purposes of processing a transaction on or through the Service. You may also have the ability to upload a photograph portfolio of your previous work. We may supplement or modify the Service Data to conform to our editorial policies or to add information from your website, materials that you supply to us, or publicly available sources. When you respond to a Consumer’s Service Request, any or all of the Service Data can be displayed to the Consumer making such Service Request. We may also conduct a background check on you and/or your business.

Inviting a friend to use AR Workflow or AR Workflow from the “Invite friends” feature

If you choose to use our invitation service to invite a third party to the Service through our “Invite friends” feature, you may directly choose a friend to invite through your mobile device’s native contact list – but we do not require that you import your contacts list to the Service, and we do not retain the information contained in your contacts list. You understand that by inviting a friend to AR Workflow or AR Workflow through the “Invite friends” feature, you are directly sending an SMS text message or an email from your personal accounts and that we are not storing your contact list. In addition, you understand and agree that normal carrier charges apply to communications sent from your phone. Since this invitation is coming directly from your email or phone, we do not have access to or control this communication. If you choose to use our “Pro referral” feature, we will ask you to provide us with certain personal information for a third party so that we can invite them to join the Service, including their first and last name, and email address and phone number. We may retain this information for the purposes of inviting the third party to join the Service and to track the success of the referral feature. Unless the invitee agrees to join the Service, we do not use the invitee’s contact information for marketing purposes, and we do not share such information with third parties. The invitee may contact us at any time to request that we remove his or her information from our records at support@arworkflow.com.

Use of Facebook Connect

We may allow you to login to our Service with Facebook Connect. When you do so, we collect your Facebook graph information including the people you are friends with on Facebook.

Analytics information

We may directly collect analytics data, or use third-party analytics tools, to help us analyze and create aggregate industry trends and analytics to improve the product and create new feature. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

Cookies

When you visit the Service online, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Service (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of the Service over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.

Log file information

Log file information is automatically reported by your browser or mobile device each time you access the Service. When you use our Service, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information.

Clear gifs/web beacons information

When you use the Service, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.

Device identifiers

When you access the Service by or through a mobile device (including but not limited to smartphones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by our Service. A device identifier may convey information to us about how you browse and use the Service. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.

Location data

When you access the Service by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Service. Some features of the Service, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.

Commercial and marketing communications

We use the information we collect or receive to communicate directly with you. We may send you emails containing newsletters, promotions and special offers. If you do not want to receive such email messages, you will be given the option to opt-out or change your preferences. We also use your information to send you Service-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). You may not opt out of Service-related e-mails.

Use of certain service type information we collect about you

We use or may use cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our Service; (d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) diagnose or fix technology problems; (f) help you efficiently access your information after you sign in; (g) to provide advertising to your browser or device, and (h) automatically update the AR Workflow application on your mobile devices.

Sharing of your information

We will not rent or sell your information to third parties outside our Service and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted below:

Who we may share your information with

We may share your information with third-party business partners and Apps for the purpose of providing the Service to you and Consumers for the purpose of engaging with the Service. Third-party business partners and Apps will be given limited access to your information as is reasonably necessary to deliver the Service, and we will require that such third parties comply with this Privacy Policy. As a Consumer, when you request a home service, we will share your name, “star rating,” home Service address, and phone number with the User who will complete your job. As a User, we will share your location, Business Profile, your photograph, “star rating”, service work data for all services performed at their current and prior service addresses, first and last name, phone number, and contact information with Consumers requesting service work from a Booking Services provider.

Completed services

Who you may choose to share your User Content with

Any information or content that you voluntarily disclose for posting to the Service, such as User Content, becomes available to the public, as controlled by any applicable privacy settings. To change your privacy settings on the Service, please change your profile settings. Subject to your profile and privacy settings, any User Content that you make public is viewable and searchable by other Users on the Service. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information. You may also choose to share your location, name, or other identifying information or User Content on third party services like Facebook or Twitter through the use of functionality we provide on the Service (i.e., a “post on Facebook” button). Please note that if you choose to share your information on these third-party services, your information will be made visible in accordance with your applicable privacy settings on such services (if any), and that such information may be collected and used in accordance with that third party service’s own rules and policies. This Privacy Policy does not govern the collection or use of your information or User content on third party services, and you agree that if you choose to share your information or User Content on a third-party website or service (like Facebook) you do so at your own risk.

Surveys and Feedback

We may also collect information if you participate in surveys conducted by or on behalf of us or our partner companies, including but not limited to feedback within the Service, questionnaires, telephone interview and/or discussion groups, and otherwise providing general information about the our Service.

What happens in the event of a change of control

We may buy or sell/divest/transfer AR Workflow (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, User Content and other user information related to the Service will likely be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company.

Instances where we are required to share your information

We will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of us, our Users or others.

Sharing certain service type information we collect about you: We may share certain service type information, including information obtained through tools such as cookies, log files, device identifiers, location data and clear gifs (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.): (i) with our third-party business partners for the purposes described in the section above on “How We Collect and Use Information.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.

How we store and protect your information

Storage and Processing

Your information collected through the Service may be stored and processed in the United States or any other country in which AR Workflow or its subsidiaries, affiliates or service providers maintain facilities. AR Workflow may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which AR Workflow or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Keeping your information safe

We care about the security of your information and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Service. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from us, at all times. However, we cannot ensure or warrant the security of any information you transmit to us or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third-party Apps and services that you add to the Service. We are not responsible for the functionality or security measures of any third party.

Compromise of information

In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Your choices about your information

You control your account information and settings

You may update your account information at any time by logging in to your account and changing your profile settings. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices). If you have any questions about reviewing or modifying your account information, you can contact us directly at support@arworkflow.com.

Opting out of collection of your information for Tracking / Advertising

Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents us or our business partners from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Service.

How long we keep your User Content

Following termination or deactivation of your User account, AR Workflow may retain your profile information and User Content for a commercially reasonable time for backup, archival, or audit purposes.

Children’s privacy

We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Service and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at support@arworkflow.com.

Links to other web sites and services

We are not responsible for the practices employed by websites or services linked to or from the Service, including the information or content contained therein. Please remember that when you use a link to go from the Service to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject that third party’s own rules and policies. In addition, you agree that we are not responsible, and we do not control over any third parties that you authorize to access your User Content. If you are using a third-party website or service (like Facebook) and you allow such a third-party access to you User Content, you do so at your own risk. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through the Service.

How we respond to “do not track” signals

“Do Not Track” is a feature enabled on some browsers that sends a signal to request that a website disable its tracking or cross-site user tracking. At present, we do not respond to or alter our practices when a Do Not Track signal is received.

How to contact us

If you have any questions about this Privacy Policy or the Service, please contact us at support@arworkflow.com.

Changes to our privacy policy

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner we will let you know and update the ‘last modified’ date at the bottom of this page.