In the restoration industry, one of the most common problems businesses still face is getting paid on time for work they’ve already completed. It sounds simple: finish the job, send the invoice, and collect payment for the work completed.
Unfortunately, it doesn’t always work that way. Invoices can sit unpaid for 30, 60, or even 90+ days, while someone on your team has to keep track of who owes what and when to reach out again.
So what can you do to keep more invoices from reaching that point? These accounts receivable (AR) tips will help you improve how your team manages outstanding receivables and collects the money your business has already earned.
TL;DR
- Some of the most effective AR tips focus on keeping invoicing, outstanding accounts, and payment follow-ups organized so unpaid balances don’t sit longer than they need to.
- AR aging helps restoration teams identify which outstanding invoices need attention first, while considering why each invoice is still unpaid.
- Consistent follow-up works best when payment reminders stay clear and professional without straining customer relationships.
- Tracking collection activity and making payment easier can keep invoices moving while giving the team a clearer idea of what needs to happen next.
- AR Workflow helps restoration companies put these practices into action with custom collection workflows, automated email and SMS communication, AR visibility, and online payment options.
Why AR Management Can Get Complicated for Restoration Companies
One reason AR management can get complicated for restoration companies is that there can be a lot happening between sending an invoice and actually getting paid. You may be waiting on insurance billing, have a mortgage company involved, or simply have a customer who hasn’t paid yet.
Then there’s the actual process of collecting that money. You want to get paid for the work you’ve already completed, but calling or emailing a customer too often can put unnecessary strain on the relationship.
So each unpaid invoice can end up needing a different approach. One may be waiting on an insurer, while another needs another payment reminder. As more invoices pile up, keeping track of where each one stands and what needs to happen next takes more time from your team.
You can only spend so much time managing each account individually. But the good news is that a few changes to how you manage AR can make that process much easier.
8 AR Tips for Better Accounts Receivable Management
Here are eight accounts receivable strategies that can help make it easier to stay on top of outstanding invoices without spending more of your team’s time managing each one.
1. Set Clear Payment Terms From the Start
One of the easiest ways to avoid confusion later is to make sure customers understand the payment terms before an invoice becomes overdue.
Be clear about when payment is due, which payment methods you accept, and any other terms that could affect when or how the customer pays. The same information should also appear clearly on the invoice so the customer doesn’t have to look elsewhere for it.
Clear terms won’t prevent every late payment, especially when an insurance or mortgage company is involved. But they give both your team and the customer a clear starting point if payment doesn’t arrive when expected.
2. Send Accurate Invoices as Soon as They're Ready
Once a restoration job is ready to be billed, avoid adding unnecessary time to the payment process by letting the invoice sit longer than it needs to.
Before sending it, make sure the invoice has the correct customer and job information, an accurate breakdown of the charges, and any other details the person responsible for payment needs to review it.
This is especially important when another party needs to approve or process the payment. A missing claim number, incorrect amount, or unclear charge can also keep an invoice unpaid while someone goes back to resolve the issue.
3. Review and Prioritize Accounts Using AR Aging
When you have several outstanding invoices to manage, it helps to know which ones need your attention first. Your AR aging report can help you see which accounts have been outstanding the longest and where your team may need to focus first.
That doesn’t mean automatically chasing the oldest invoice before everything else. Look at what is actually happening with the account. A 60-day invoice waiting on a known insurance issue may need a different next step than another 60-day invoice where the customer simply hasn’t responded.
Reviewing AR this way helps your team spend less time deciding what to work on and more time acting on the accounts that actually need attention.
4. Create a Consistent Follow-Up Schedule
Once an invoice becomes outstanding, decide when your team should reach out instead of making that decision from scratch every time.
For example, an early reminder may simply let the customer know that payment is due. If the invoice remains unpaid, later communication can become more direct or involve another method of contact.
The exact schedule can depend on how your company handles collections. What matters is having one. When every account is handled differently, follow-up becomes easier to delay or forget altogether.
Consistency also doesn’t mean being aggressive. You can be polite and professional while still being persistent about collecting money your company is owed.
5. Keep Collection Communication Clear and Professional
How you communicate matters just as much as how often you reach out.
A payment reminder should make it easy for the recipient to understand what you’re contacting them about. Include the relevant invoice information, the amount that remains outstanding, and what they need to do next.
Keep the message professional and direct. There’s no need to make an early reminder sound like a final demand, but being too vague can leave the customer unsure of what you’re asking them to do.
This is especially important when you want to collect an outstanding balance without unnecessarily putting strain on a customer relationship. Being clear about what is owed allows you to be persistent without making every interaction confrontational.
6. Track Collection Activity and Next Steps
Every time someone contacts a customer about an outstanding invoice, your team should be able to see what happened and what needs to happen next.
Keeping those details together means the next person working on the account doesn’t have to search through emails or ask around to figure out where things stand. It also helps prevent customers from receiving another reminder when someone on your team has already spoken with them.
As the number of outstanding invoices grows, having that history becomes even more important. Your team shouldn’t have to rely on memory to know what happens next.
7. Make It Easy for Customers to Pay
Getting someone to respond is only part of collecting an outstanding invoice. Once they’re ready to pay, the payment process itself shouldn’t create another delay.
Give customers clear instructions on how they can make their payment and make those options easy to access. If you accept online payments, for example, including a direct link to the payment portal in your collection communication can remove an extra step.
This is one idea worth carrying directly from the original article: being persistent about what you’re owed is important, but customers also need a convenient way to actually settle the balance.
8. Automate Repetitive AR Tasks as Volume Grows
A consistent AR process still takes time when someone has to manage every step manually.
Your team may be checking which invoices need attention, sending the same types of reminders, updating account activity, and remembering when to reach out again. That may be manageable with a small number of outstanding invoices.
As AR grows, repeating those tasks for every account can take up a significant amount of the team’s time.
That said, look for parts of the process that follow the same pattern from one account to another, and identify platforms or software that can automate those tasks.
Scheduled payment reminders and recurring follow-ups are examples of work that can often be automated while your team continues handling situations that actually require their attention.
The goal isn’t to remove people from the debt collections process. Rather, it’s to help them stop spending their time on work that doesn’t need to be done manually every time.
Put These AR Tips Into Practice With AR Workflow
Knowing what you can do to improve your AR process is one thing. Keeping up with it consistently becomes much harder when outstanding invoices start piling up, and each one needs something different from your team.
You can only send so many reminders, check so many accounts, and track so many next steps manually. At a certain point, the better approach is to make the process itself easier to manage.
How AR Workflow Helps
AR Workflow was built specifically to help restoration companies do that. You can create custom collection workflows that keep follow-up moving, schedule email and SMS communication, and track what has already happened with an account.
Your team can also see outstanding receivables through the AR health dashboard and use detailed AR and invoice reporting to understand where money is still sitting.
When a customer is ready to pay, AR Workflow gives them access to a secure online payment portal and supports scheduled payment plans when needed.
Since AR Workflow also connects with QuickBooks, you can even add a more structured collection process around the accounting information your business already uses without treating the two systems as if they serve the same purpose.
Better AR management comes down to knowing which invoices need attention and making sure the right action actually happens next. AR Workflow can make it easier to keep that process running as your restoration business grows.
FAQs About AR Tips
How to get better at AR?
Start by creating a consistent process for managing outstanding invoices. Review AR aging regularly, prioritize accounts that need attention, keep track of collection activity, and set a clear schedule for payment reminders.
As the number of outstanding invoices grows, automating repetitive parts of the process can also help your team stay consistent without spending as much time managing each account manually.
How often should you review accounts receivable?
Review accounts receivable at least weekly, so your team can identify invoices that are becoming overdue and decide what needs attention next.
Companies with a higher volume of outstanding invoices may need to review AR more frequently. The important part is having a regular schedule rather than waiting until overdue balances become a larger problem.
What is the best way to follow up on an unpaid invoice?
Start with a clear and professional payment reminder that identifies the invoice, outstanding balance, and how the customer can pay.
If payment still doesn’t arrive, continue contacting the customer according to a consistent follow-up schedule. Keep a record of each interaction so your team knows what has already happened and what the next step should be.
How can you reduce overdue accounts receivable?
Reducing overdue AR starts before an invoice becomes significantly past due. Send accurate invoices promptly, make payment terms clear, and begin following up when payment doesn’t arrive as expected.
Making it easy for customers to pay and consistently tracking outstanding accounts can also help prevent invoices from sitting unnoticed for long periods.
When should you automate accounts receivable?
Consider automating AR when repetitive collection work starts taking too much time or becomes difficult for your team to manage consistently.
For example, if employees spend hours checking outstanding invoices or sending recurring reminders, automation can take over much of that repetitive work.
AR Workflow helps restoration companies automate collection workflows while giving their teams visibility into accounts that still need attention.