Sometimes, there’s no warning. Your interactions with the customer are unremarkable, and everything goes smoothly until the work is done. Then, the invoice comes due, and they suddenly vanish into thin air. How do you deal with a deadbeat?
Defense Against Difficult Customers 101: Your Contract
The contract that you have all your customers sign is an essential tool for dealing with difficult customers. It should contain language that discusses the collection measures that you’ll take if you’re not paid. Including this in the contract gives you leverage in any disputes.
Going on the Offensive With AR Workflow
A signed contract can help protect you, but you still need to collect. Fortunately, you’ll have specific workflows in AR Workflow that are designed just for this. These steps can help:
1. Don’t wait.
2. Set up an aggressive workflow.
3. Set up a recurring task.
Maximize Your Messaging
How can you get the most from the collections messages that you send using AR Workflow? Make sure that they reflect what’s in your contract:
Collection problems are inevitable, but taking steps to prevent them can lessen the pain. We’re here to help if you have any questions about how AR Workflow works.
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